Reference

What You Agree To When You Use 99baje

This page sets out the legal framework that governs your account, your deposits via bKash, Nagad or Rocket, and how we handle your information.

Account eligibility by regionbKash, Nagad, Rocket payment termsData retention and your rightsHow to raise a legal request
99baje What You Agree To When You Use 99baje
LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about our terms, a data request or an account eligibility concern, we have clear contact paths available. Use the channel that suits the urgency of your query — routine policy questions can go through email, while account-specific issues tied to a bKash or Nagad transaction move faster through live chat.

Team online

Live Chat

Open the chat window from any page inside your account. Suitable for urgent queries about transactions or account access tied to Nagad, bKash or Rocket.

Email Support

Send detailed legal questions, data requests or account eligibility queries to our support address. We aim to reply with a substantive answer, not an auto-response.

Help Centre

The Help Centre holds published policy documents, account rules and wallet-specific conditions for bKash, Nagad and Rocket. Check there first for standard policy questions.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the information needed to run your account and process transactions. Your bKash, Nagad and Rocket wallet details are used solely for deposit and withdrawal matching — we do not store full wallet credentials on our servers. Account data is retained while your account is active and for a period after closure as required by our operational obligations. You have the right to request a copy of your data or ask us to delete it by contacting support.

Cookie Policy

We use session and analytics cookies to keep your account logged in and measure which pages load correctly. You can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by password and OTP verification sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be 99baje staff.

Data Retention

We keep account records, transaction logs and wallet-matching data for as long as your account is open plus a post-closure window. Closed accounts can request a data summary within that window.

Change Requests

To update your registered mobile number, correct account details or submit a data deletion request, contact support through live chat or email. Verification is required before any change takes effect.

Legal Questions We Hear Most Often

The questions below reflect what people in Bangladesh actually ask when they read through our terms. If your question is not here, reach us through live chat or email and we will give you a direct answer.

Access depends on your local law and eligible region. We do not confirm legality for any individual user. Check the applicable rules in your location before opening an account.

The English-language version published on this page is the governing version. If we update the terms, the new version takes effect from the date it is published here.

Yes. Contact support by email or live chat with your account details and a data access request. We will verify your identity and provide the data summary within a reasonable period.

Wallet transactions follow our terms for the platform side and your wallet provider's own terms on their side. We match deposits to your account but are not a party to the agreement between you and your wallet provider.

We retain transaction records and account data for a post-closure window as part of our operational obligations. After that period, data is removed. You can request a summary before deletion.

Reach us through live chat for urgent concerns or email for detailed queries. We will acknowledge your message, investigate the specific issue and follow up with a clear response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.